Privacy Policy

Cleaning House ("we," "our," or "us") operates at https://cleaning-house.org and provides residential cleaning services in Ottawa, Ontario, Canada. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.

We are committed to handling personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

1. Information We Collect

We collect personal information only when it is necessary for the purpose of providing our services or responding to inquiries. The types of information we may collect include:

• Contact information: Name, email address, phone number, and home address.
• Service-related information: Details about your home (e.g., size, number of rooms, special requirements) that you voluntarily provide when requesting a quote or booking a service.
• Communication records: Emails, form submissions, and phone call notes for the purpose of responding to and tracking inquiries.
• Website usage data: Standard log data such as IP address, browser type, pages visited, and visit duration — collected through our web server and any analytics tools we use.
• Cookie data: Preference information stored in your browser. See our Cookie Policy for details.

We do not collect payment card information directly. If payment processing is introduced in the future, it will be handled by a certified third-party processor and this policy will be updated.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to quote requests and service inquiries.
• To schedule, confirm, and coordinate cleaning appointments.
• To communicate about changes to services, pricing, or scheduling.
• To improve our website and understand how visitors use it.
• To comply with legal obligations where applicable.

We do not use your personal information for unsolicited marketing, sell it to third parties, or share it with advertisers.

3. Legal Basis for Processing

We process personal information on the basis of:

• Consent: You have voluntarily provided information through a contact form or direct communication.
• Contractual necessity: Processing your information is necessary to deliver the services you've requested.
• Legitimate interest: We have a legitimate interest in managing our business operations, responding to inquiries, and maintaining service quality.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools or platforms (e.g., email hosting, scheduling software) that help us operate our business. These providers are required to handle data securely and only for the purposes we specify.
• Legal requirements: Where required by law or a valid legal process (e.g., court order or regulatory investigation).

5. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. In general:

• Inquiry records are kept for up to 12 months if no service booking results from them.
• Client records are retained for the duration of the service relationship and up to 3 years thereafter for business and legal purposes.

You may request deletion of your data at any time by contacting us at [email protected].

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption. Access to client records is restricted to staff who need it to perform their role.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us promptly.

7. Your Rights

Under PIPEDA and Ontario privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for processing (where consent is the legal basis).
• Request deletion of your personal information, subject to any legal retention requirements.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your information.

To exercise any of these rights, contact us at [email protected] or in writing at 1236 Livingstone Ave, Ottawa, ON K1H 7P8.

8. Cookies

Our website uses cookies and similar technologies. For a full description of what cookies we use and how to manage them, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted information to us, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. If the changes are material, we will make reasonable efforts to notify current clients.

12. Contact

For questions, access requests, or complaints regarding this policy:

Cleaning House
1236 Livingstone Ave, Ottawa, ON K1H 7P8
Email: [email protected]
Phone: +1 604-538-8517